International Repair Service
Worldwide service for Signia Behind-the-ear and Receiver-in-canal hearing aids (custom-made hearing aids excluded)
The International Repair Service is our new service for Signia behind-the-ear and receiver-in-canal hearig aids (custom-made hearing aids excluded).
It enables your Signia customers to receive repair services around the globe for their Signia-sold products in 26 countries around the world.
Furthermore, it is rendered free of charge provided the Signia product is within warranty. If the Signia product is outside of warranty, Signia applies its standard repair charges. As a provider of audiology services, you can charge a fee for fitting, handling or any other kind of local service to process an international repair request if you need to.
With Signia’s new International Repair Service and through Signia’s worldwide network of hearing care professionals, you can ensure your clients are cared for regardless of where they are.
Terms & Conditions
- International Repair Service is subject to the same terms & conditions of the warranty agreement provided directly by Signia;
- Product types that can benefit from the International Repair Service are Signia behind-the-ear and receiver-in-canal hearig aids (custom-made hearing aids excluded), external receiver units, and accessories;
- International Repair Service is provided free of charge by Signia if the product requested for repair is within the warranty agreement provided by Signia;
- International Repair Service is subject to repair charges by Signia if the product requested for repair is outside of the warranty agreement provided by Signia;
International Repair Service Step-by-Step
A hearing aid wearer contacts you about a device that is not working properly. You identify the problem as a case for the International Repair Service.
Contact your local Signia customer service team for approval before sending the product for repair or collecting any fees from the hearing aid wearer.
Signia as the manufacturer has to validate the product’s warranty and local limitations (if any) to render this service.
Inform the hearing aid wearer of the manufacturer’s decision:
- Repair request approved – free of charge, or;
- Repair request approved – repair charges apply, or;
- Product is not eligible for International Repair Service.
If approved, send the hearing aid to your local Signia customer service team / manufacturer.
It is your decision if you want to charge the hearing aid wearer a handling fee.
The repaired hearing aid is sent to you and you can hand over the device to its end user.
Available in the following countries
Europe: Germany, France, Netherlands, Denmark, Sweden, Italy, Spain, Czech Republic, Norway, Poland, Switzerland, United Kingdom, Russia, Austria
Asia: China, Japan, Singapore, India, Turkey, South Korea
North America: United States, Canada
South America: Brazil
Oceania: Australia, New Zealand
Africa: South Africa
International Repair Service FAQs
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What is Signia’s International Repair Service?
The International Repair Service is a new service provided for non-custom Signia hearing aids. It enables your Signia customers to receive repair services for their Signia-sold products in 26 countries around the world. Furthermore, the International Repair Service is rendered free of charge provided the Signia product is within warranty. If the Signia product is outside of warranty, Signia applies its standard repair charges. As a hearing care professional, you can charge a fee for fitting, handling or any other kind of local service to process an international repair request if you need to. With Signia’s new International Repair Service and through Signia’s worldwide network of hearing care professionals, you can ensure your clients are cared for regardless of where they are.
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In which countries can my customer receive this service?
- Oceania: Australia, New Zealand
- Asia: China, Japan, Singapore, India, Turkey, South Korea
- Europe: Germany, France, Netherlands, Denmark, Sweden, Italy, Spain, Czech Republic, Norway, Poland, Switzerland, United, Kingdom, Russia, Austria
- North America: United States, Canada
- South America: Brazil
- Africa: South Africa
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Is Signia’s International Repair Service free of charge?
Signia offers its International Repair Service free of charge if the patient’s Signia product is still within its original Signia warranty. If the warranty has expired, this service can still be rendered internationally, but Signia’s repair charges apply.
As a hearing care professional, you can charge the international patient your own fee for fitting, handling or any other kind of local service should you need to.
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What do I do when an international patient requests a repair?
When receiving an international repair request, kindly contact your local Signia customer service team for approval before sending the product for repair.
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What is the turnaround time for an international repair request to be approved?
Approval of an international repair request takes between 1-2 business days.