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Increase your customer satisfaction by offering a more flexible service.

With TeleCare you achieve higher customer satisfaction by incorporating flexible working options into your workflow. Remote tuning, CareChat (including text message, phone call or video call), and virtual follow-ups allow for more communication and appointment options with your patients during the trial phase.


Benefit from greater trial success.

TeleCare allows you to predict the trial success more precisely as it improves the trial visibility via realistic lessons and daily satisfaction ratings. In that way, you get immediate and real-time feedback in case your patient is not satisfied with the devices so that you can intervene promptly to help him/her.


All patient data in your hand. Safe and TÜV-certified.

TeleCare is an acclaimed solution that you can use without any concern as we provide a certified and reliable system. You can be fully confident that your data is safely secured.

Benefit from a proven and flexible tele-audiology solution.

Download myHearing app for your patient today.


Sign up for TeleCare for free

For you: Help on the spot, much like a virtual home visit.

1. Rely on the most detailed data for a successful trial.

The ability to monitor indicators such as wearing time, program use, and situation classification allows you to better predict successful outcomes and intervene where neccessary.

  • Tracks patients’ daily satisfaction
  • Enables you to react more precisely

2. Provide the best support with full live remote tuning.

Deliver revolutionary customer care by solving issues remotely after the personal first fitting to keep the trial on track. Current instrument status on program, volume, situation classification and noise level helps you to fine tune the hearing aids optimally in any situation.

  • Reduces interruptions ensuring better trial outcomes
  • Avoids extra visits

3. Communicate face-to-face with your customers, wherever they are.

Real-time video calls as well as text and voice CareChat capabilities enable easy communication with your customers.

  • Lowers the barrier to communicate
  • Lets you troubleshoot any problems in the most efficient way
  • Saves you time and appointments

For your patients: The hearing care professional in the pocket

myHearing App

  • Customized lessons to improve hearing success
  • Daily satisfaction ratings to get immediate feedback
  • Guided assistance to solve the problems on the spot
  • Tutorial videos and explanations
  • Remote control of hearing aids
  • CareChat (text, phone call, video call) function for live communication

Download myHearing App


Telecare Quick Guides

Guide for Hearing Care Professionalss

TeleCare FAQs